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Online Ordering FAQ

WHY DO YOU HAVE TO REGISTER FOR “SHOP FFA” BEFORE I CAN MAKE A PURCHASE?

Registering with “Shop FFA” will bring together all of your account information so you can look back at what you’ve ordered before while you keep track of new items in your shopping cart. The shopping cart will hold your items until you return to the site. Once you return you will be asked if you’d like to recover the items in your cart or start a new order. To recover your items click “Yes”.

Throughout FFA.org, you will be recognized anywhere on the site, and your contact information will be readily available when you shop, fill out an application, or register for an event – saving you time anywhere you go.

DO I NEED A USERNAME AND PASSWORD?

Yes, you need to register your username and determine your password.

Creating a login will allow you to easily shop, fill out an application, or register for an event – saving you time anywhere you go.

IS MY ONLINE PURCHASE SECURE?

It is very important to us that our customers feel secure about their purchases. Our website is secured with the “Secure Socket Layer Protocol” (which is denoted in the web address with https:⁄⁄ and displays a lock or key on the bottom right hand corner of the internet browser). This ensures that your information will not be intercepted by a third party. If you feel uncomfortable purchasing online, please purchase using our toll–free telephone number, 1–888–332–2668, or use a blank order form and fax your order to 1–800–366–6556, or mail in your order.

SHOP FFA® PROMOTIONAL E–MAILS:

Shop FFA® now offers promotional e–mails to all customers who have elected to receive them. You may sign-up to receive promotional e–mails announcing sales, discounts and other fun events like the “Chapter Tee Shirt Contest” by visiting the National FFA Publication and Subscription center.

TO UNSUBSCRIBE FROM SHOP FFA PROMOTIONAL EMAILS:

Click on the unsubscribe link available at the end of each promotional e-mail received. A confirmation e–mail will be forwarded to your registered e–mail address upon removal from the list.

E–MAIL CONFIRMATION:

FFA will e–mail an order confirmation if an e–mail address has been provided. For Internet and e-mail orders, the order confirmation will be e-mailed automatically. For all other methods of ordering (telephone, fax and mail), it will be necessary for you to provide your e–mail address to FFA. Please take the time to review your order confirmation carefully as you will have just one business day to make any changes or corrections.

TRACKING ORDERS:

Once your merchandise is shipped, you will automatically receive an e–mail confirmation of your order and a UPS or USPS tracking number. You can also track the shipment status of your order by clicking on your “My Account” and selecting “Track My Order”.

Please allow a minimum of 24 hours for orders to be processed. Orders placed over weekends and holidays will be processed the next business day.

DO I HAVE TO PAY SALES TAX?

Virginia residents must pay sales tax. All other states are exempt.

SCHOOL PURCHASE ORDERS:

FFA accepts valid school purchase orders as payment. To begin using valid school purchase orders as a payment method, you must:

  • Be an established FFA chapter with a chapter ID number,
  • Be an FFA chapter advisor,
  • Be authorized by your school to use school purchase orders, and
  • Have an established Chapter Account with FFA.

To create a Chapter Account that can use purchase orders, call FFA Customer Service at 1–888–332–2668 and speak to a customer service representative to have your chapter authorized to use purchase orders.

With a Chapter Account, you will be able to use a valid school purchase order to pay for your orders; no credit card required. Simply select the “Net 30 payment terms” option under “Payment Options”. Click the “Check here to agree to the terms” and click “Complete Order”. Orders paid by a valid school purchase order must be sent to the chapter’s “ship to” address that is on file with FFA. All invoices for items ordered with a valid school purchase order must be paid within 30 days of receipt. Accounts that are 90 days past due will be charged a $10 per month late fee.

Effective Aug. 1, 2015, Shop FFA customer invoices will be sent as merchandise is shipped as opposed to a single invoice being sent once all shipments for an order have been shipped. If an order is shipped from multiple locations, an invoice will be sent for each shipment once that portion of the order has shipped and a shipment confirmation has been sent. In addition, if an order includes a backordered item, an invoice will also be sent once the backordered item is shipped.

CREDIT CARD ORDERS:

FFA accepts American Express, Discover, MasterCard and Visa.

GIFT CARD ORDERS:

FFA accepts FFA Gift Cards. Simply enter the Gift Card number and the gift card amount at check out.

DO YOU ACCEPT INTERNATIONAL ORDERS?

Sorry, we are not able to accept international orders.

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