Ordering Info > Return & Exchanges

Web Content Viewer (JSR 286)

Actions
Loading...

Return & Exchanges

WHAT IS OUR RETURN POLICY?

FFA® will replace, exchange or give credit at the purchase price for any non-personalized item up to 60 days from the date of purchase. After 60 days, you will be given a credit at the current price of the item. Our return process allows you to create a UPS shipping label to be printed on your printer and placed on the package.

Please note: Personalized items, including official jackets CANNOT be returned or credited.

FOLLOW THESE SIMPLE STEPS!

  • Please complete the return form that was included in your original shipment.
  • Carefully re–pack the merchandise and include the return form and a copy of the invoice or packing slip.
  • Click on the link below and use the following steps to create your shipping label:

    Click HERE to go to the National FFA Merchandise Center Returns

    • Fill in the Ship From information
    • Enter the estimated weight of the package you will be shipping.
    • In the Reference Number field please enter the order number from the original shipment (i.e. ORD0345678).
    • In the Label Type field, please choose the way that you would like to receive your label.
      • PRINT, which will prompt you to send the label to a printer connected to your computer.
      • EMAIL, which will send you an e–mail with a link to the label so you can print it later.
      • UPS Print + Mail, which will have a printed label sent to your ship from address (this will take a few days).
    • In the Description of Merchandise field, please enter a brief description of the merchandise you are shipping.
    • Press the Continue button
    • If you requested a Label Type of PRINT, an image of the label will appear on your screen. Press the continue button at the top of the page, and a print box will pop up. Make sure the settings are correct and press print; the label will print out on your printer. If you chose EMAIL, you will geta message saying Process Successful. You will receive an e-mail with a link to your label shortly. If you chose UPS Print + Mail, you will get a message saying Process Successful. A label will be sent to your Ship From address.
  • Affix the address label that you printed to the package.
  • Drop off the package at a UPS drop box, or ship from any UPS shipping location (i.e. Staples, Office Depot, etc.) or give to any UPS driver.
  • Pay nothing up front for postage. FFA will deduct a return fee of $7.50 from your refund or merchandise credit. If you are exchanging the item, the service is free.
  • If merchandise was damaged in transit, save the original packaging and notify our customer service department immediately at 888–332–2668.

S2K Commerce - Products Dropdown

Actions
Loading...

S2K Commerce - Shopping Cart

Actions
Loading...
Search: